Voice and video calling with Microsoft Teams
Make and receive calls from anywhere, in Microsoft Teams.
Built for small and medium businesses..
Micrsoft Teams Phone System - Teams Direct Routing
Introducing Microsoft 365 Business Voice
Now you can add a phone system designed for Microsoft 365 to your existing plan. Transform how work gets done by
unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution.
Learn about calling in Teams
Gartner report
The Gartner Unified Communications as a Service (UCaaS) Magic Quadrant has Teams at the top in UCaaS.
Forrester report
The Wave UCaaS report from Forrester chose Microsoft Teams as a leader in UCaaS.
Total Economic Impact report
Forrester voice research shows Microsoft Teams improved employee and company performance.
Microsoft Phone System
Calling in Teams starts with Microsoft Phone System. It provides the calling features every organization needs. Pair it with
Direct Routing
Enterprise cloud calling
Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
Collaborative calling experiences
Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.
Customer support experiences
Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.
Global administrative experiences
Administer and monitor your calling in Microsoft 365 with the Teams admin center and call quality dashboard. Save time for your IT professionals with a centralized experience.
How to make and receive phone calls in Microsoft Teams
Use Microsoft Direct Routing
Enable people to use existing phone numbers with Direct Routing in Teams Phone System for a complete calling experience that includes dial tone.
Let your telco connect to Teams
Connect existing telecom providers and numbers to Teams virtually anywhere for full-feature calling.
Keep your phone numbers
Get the rich Teams calling experience using existing phone numbers without porting them.
Stay flexible
Handle complex global calling requirements of large multinational organizations with Direct Routing.
Deliver reliability with certification
Ensure reliability for your cloud-calling deployment. Microsoft certifies a highly select group of Session Border Controller partners.
Microsoft Teams devices
For every work experience, there’s a Microsoft Teams device
Calling, chat, and meetings in a single app
Simplify your communications by unifying calling with chat and meetings in Microsoft Teams. Your contacts and calendar are connected across Teams and Outlook. And take collaboration to the next level by using Word, Excel, and PowerPoint within calls and meetings.
Call from anywhere, on any device
Stay connected with a single phone number across your computer, mobile device, and desk phone. Get a consistent experience across devices with the Microsoft Teams app and Teams devices. Make calls and join meetings with one-click.
Delivered from Microsoft’s trusted cloud
Keep your business secure and running smoothly with an enterprise-grade phone system. Microsoft’s cloud provides built-in redundancy and load balancing with a 99.9% uptime guarantee. Plus, you get cloud-powered AI with voicemail transcription, inline chat translation, and real-time captioning in meetings.
The VoIP Shop Reviews
Customer Testimonials
Our business ethos is to provide a high-quality service that our customers can rely on. You’ll be given your own dedicated account manager who will help you directly. Don’t take our word for it. See what our customers have to say:
Call for a free consultation
with a business phone system specialist
0116 296 5005
with a business phone system specialist