Microsoft Teams integration – Direct Routing with 3CX Phone Systems
Direct Routing
Its a well known fact that Microsoft Teams has seen a tremendous blast in the course of recent years. It has been totally significant in the manner organizations have faced the hardship. New working procedures have been taken on to cater for the home work space. Along these lines, it was just regular then for chairmen to check out the Phone framework side of Teams to perceive what it had to bringing to the table. Presumably large number of clients have now embraced the Teams telephone framework.
Notwithstanding, the framework isn’t as component rich as numerous PBX frameworks and furthermore has the fundamental disadvantage that assuming you need to settle on a decision over the PSTN, you either need to purchase pricey calling plans straightforwardly from Microsoft or track down an outsider assistance called Direct Routing.
We are not delving into the subtleties of what Direct Routing is nevertheless this actually doesn’t raise the Teams telephone framework into a completely fledged cloud-facilitated PBX.
The Solution
The arrangement, keep 3CX behind the scenes offering each of the extravagant provisions like call lines, computerized receptionists and revealing and so on, yet connect it to your Microsoft 365 occupant and use Teams as the ‘softphone’ customer, or the ‘front finish’ to settle on and get decisions.
The benefits are various including utilizing your less expensive favored SIP trunk provider to offer you that immeasurably significant PSTN breakout and brought together call history.
Prerequisites
- Users with Microsoft business subscription + a phone system license (or business voice) add-on
- An FQDN within your own email domain
- An SSL certificate covering the specific domain you have created from one of these providers
- SIP Port 5062 (TCP) is used if your 3CX is currently using a 3CX provided FQDN. Not required if you are already using your own domain.
- Some patience to wait for Teams to refresh. It can take up to 24 hours to present a dial pad.
- Users must have their ‘office phone number’ section configured in the Microsoft 365 admin centre
Restrictions
- The SSL certificate cannot be a wildcard
- The only calls that are not logged via the 3CX are Teams user to Teams user